Amplidata Support and Services
Maximizing Value for Customers with our Big Data Storage Expertise
Amplidata provides efficient support and reliable professional services to deliver successful projects and an excellent customer experiences. Our support and services teams are trained to help you meet your requirements, whether you are a large enterprise, service provider, or a distributed government organization.
All systems include a standard 3-year hardware warranty, with optional support plans available. Basic, Gold & Platinum support plans provide up to 24×7 software support and maintenance via telephone, email and web. In addition, hardware break/fix plans include Next Business Day (NBD) as well as advanced shipment options. Finally, the Platinum Support plan provides a Remote Monitoring and call-home function, which enables Amplidata Global Support Centers to perform daily monitoring of customer systems, with pro-active software and hardware support based on real-time system conditions.
A summary of the AmpliStor Warranty and Support Plans is below.
Amplidata provides Global Support Centers, with around the clock support centers in US (Bay Area), Europe (Belgium) and Asia (Taiwan).
Contact us for support at:
AmpliStor Warranty and Support Plan Summary
Amplidata is focused on ensuring your success with the AmpliStor Optimized Object Storage (OOS) system. Amplidata provides standard included hardware and software warranties with each system. In addition, customers may select from several annual enterprise support plans that provide premium software support, maintenance and monitoring, as described in this summary document. Full details are available in the Amplidata Terms for Support & Maintenance document.
|Basic Support Plan||
|Premium Support Plan||
|Platinum Support Plan||
Support plan on an annual basis which provides:
daily email reporting to the Amplidata Support Center